Refund policy
Return & Refund Policy
At Macson, we take great pride in the quality and durability of our wall panels and flooring solutions. However, if you’re not fully satisfied with your purchase, we’re here to help.
Returns
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition that you received them.
Custom or made-to-order items are non-returnable unless defective.
How to Request a Return:
Email us at contact@macsonltd.co.uk with your order number, reason for return, and relevant photos (if applicable).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
Damaged or Faulty Products
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or refund depending on the situation.
Return Shipping
We advise that you keep the original packaging your order comes in in the event that you need to return it. Original delivery charges are non-refundable and charges for returned items are the responsibility of the customer - unless the product is damaged during transit or is faulty. Macson LTD takes no responsibility for missing incoming deliveries of a return. In the event that you cannot arrange to return your order, we can collect it for a fee which will be deducted from your refund. Fees are listed below.
COLLECTION FEES
Local Collections: £49
Mainland Scotland: £49
Highlands & Islands: £99
England & Wales: £49
Let customers speak for us
I recently purchased a single pack of the white pvc ceiling panels as it was just enough to cover my front porch area. The pic came well sealed and each individual slat had a protective covering, a great benefit for fitting to save any fingerprints. The slats were easily attached along the 'tongue' (of the tongue and groove ends on each panel) with suitably sized screws to hol din place. I used 30mm x 4mm into plywood above, but you could easily use wooden strip attached to your ceiling. The produces a beautiful almost seamless looking ceiling that reflects any light around the room. A must and very well priced addition to give a lovely ceiling transformation that is much cheaper and easily installed, when compared to having a ceiling re-plastering and painted. The staff are really helpful and the product is great...I am moving onto my hall and hall stairs ceiling next, as well as the grey version for my back bedroom.
